Front Office Manager 100%

Participation on 5 days a week between Monday and Sunday in early, mid and late shifts. Leadership • Leadership and organization of the Front Office • Scheduling and participation in the recruitment of new employees • Control, training and further development of quality control • Group handling • Evaluation and complaint management Teamwork • Check in/out of our hotel guests as well as creation of debtors and processing of no shows in ProtelAir • Conducting personal and telephone sales conversations as well as subsequent receipt and processing of reservations • Conducting daily correspondence in German, English (and French) • Care and consultation of guests during their stay • Continuous processing and forwarding of guest requests as well as updating and maintaining guest files • Professional handling of customer complaints and corresponding • Support in ensuring a smooth operation throughout the entire operation • Preparation and serving of simple drinks at the hotel bar and in the hotel lobby Requirements: Training and several years of experience as Chef de réception (Hotel) Very good language skills in German and English