Front Office Manager 100%

Front Office Manager: Operation Welcome to the Zurich district with the longest lakeside access. In the heart of Seefeld, surrounded by city life and green parks, the 4*Superior Boutique-Hotel Seefeld is a central workplace that offers plenty of room for personal development and own ideas. Private and business travelers as well as numerous regular guests from all over the world stay here in the 65 rooms, linger in the Café Bar FLOR -- the <<living room in Seefeld>> -- on the terrace, or hold meetings in the meeting room. Inspired by the neighborhood, the hotel delights with numerous stories and special features. Our team takes care of unique experiences and unforgettable stays.|Sorell Boutique-Hotel Seefeld Workload 100 Our task menu <br /> • Leadership and organization of the reception • Reception, care, and farewell of hotel guests • Check-in and check-out of hotel guests • Active room sales as well as maintenance of booking portals with optimal room rates • Implementation of professional complaint management • Processing of reservations as well as maintenance of guest files • Ensuring cross-departmental communication and continuous process optimization • Preparation of daily closings, processing of commissions, processing of debtors, credit card statements, booking of cash receipts • Completion of various administrative tasks • Ensuring and implementation of the <<Sorell Standards>>, hygiene as well as occupational safety guidelines • Assistance in yield management as well as in budget preparation • Planning, training, leadership and qualification of employees • Promotion of team building as well as the further development of employees • Conducting of briefings and debriefings as well as participation in team and management meetings • Participation in the recruitment of new employees <br /> Your recipe for success <br /> • Basic training as Kauffrau:mann EFZ Hotel-Gastro-Tourism • Completed hotel management school is an advantage • 5 years of professional experience in gastronomy / hospitality • 2 years of leadership experience • Solid knowledge in office management and basics of accounting • Strong guest orientation • Very good IT knowledge in MS-Office (Word, Excel etc.) • Flawless German and very good oral and written English skills. French skills are an advantage • User knowledge in PMS such as Protel, Fidelio or Opera • Teamwork skills • Agile and innovative mindset • Goal orientation and leadership <br />