Head of Account Management

Goals and main tasks:

• operational responsibility for the sales and customer service area
• central contact person for existing customers
• customer development through active support and maintenance of long-term relationships at eye level
• strategic further development of customer relationships
• identifying market opportunities and promoting sustainable growth
• understanding customer needs and developing suitable solutions together with internal specialist departments (hub function)
• continuously optimizing sales processes and ensuring customer satisfaction
• Reporting: maintenance of data in the CRM including meaningful visit reports

Requirements:

• Education: technical or commercial basic training with corresponding further education (e.g., Techniker HF, technischer Kaufmann or in the field of industrial engineering)
• Professional/methodological competence:
• several years of sales experience, ideally in a technical environment
• leadership and experience in team development
• customer development and sales control
• Account Management
• Customer service
• SME compatibility