Head of Account Management

Goals and main tasks: • operational responsibility for the sales and customer service area • central contact person for existing customers • customer development through active support and maintenance of long-term relationships at eye level • strategic further development of customer relationships • identifying market opportunities and promoting sustainable growth • understanding customer needs and developing suitable solutions together with internal specialist departments (hub function) • continuously optimizing sales processes and ensuring customer satisfaction • Reporting: maintenance of data in the CRM including meaningful visit reports Requirements: • Education: technical or commercial basic training with corresponding further education (e.g., Techniker HF, technischer Kaufmann or in the field of industrial engineering) • Professional/methodological competence: • several years of sales experience, ideally in a technical environment • leadership and experience in team development • customer development and sales control • Account Management • Customer service • SME compatibility