Service Manager Mobile Devices (m/w/d)

This is what you can make happen.

• In the Mobile team, you work in 2nd Level Support in Incident Management and Request Fulfillment, thereby ensuring a stable and secure mobile workplace for the employees.
• You process fault reports and user inquiries regarding smartphones, tablets, and Ivanti in a structured manner via email or telephone and document the cases traceably.
• You prepare consultations on the Mobile products and conduct them in a manner appropriate to the target group.
• You recognize the future needs of the customers at an early stage and develop concrete implementation proposals together with the team.
• You maintain knowledge articles and instructions in ServiceNow, Sway, SharePoint, and Confluence and keep the content up to date.
• You design and conduct training sessions on Mobile topics for new Service Desk employees and simultaneously participate in development and operational topics such as features and stories.

This is what you bring with you.

• You work independently and efficiently and communicate clearly as well as appropriately to the target group.
• A strong service orientation and the joy of collaborating in an agile team characterize you.
• You bring sound knowledge of Android and iOS as well as practical experience with Mobile Device Management and tools such as Ivanti.
• You use Jira and Confluence confidently and have experience with service management platforms such as ServiceNow.
• You take responsibility with structured problem analysis and networked thinking.
• You have at least one completed completed apprenticeship in information technology (Informatiklehre EFZ) and/or a comparable training/further education in an IT-related field.-You master German at least at level C1 and have knowledge of at least one other national language at level B2. Knowledge of English and a third national language is an advantage.-