Service Manager - Remote Banking Advisory

--- base: meta-keywords: meta-viewport: width=device-width, title: Service Manager - Remote Banking Advisory --- Service Manager - Remote Banking Advisory ====================================================== Advertisement ------- Service Manager - Remote Banking AdvisoryYour main missions: * supervise, manage and effectively steer a team of about ten remote advisors (shift planning, absences, activity management, resource allocation), * train, coach, animate and develop the skills of their team of advisors to achieve commercial and service quality objectives, * ensure the application and compliance with the bank's standards and directives, * handle complex cases and customer complaints that are escalated to guarantee a high level of customer satisfaction, * be proactive in the continuous improvement of the activities handled by their team, * work in partnership with other managers of the Remote Advisory Center and other stakeholders of the Bank, to ensure the achievement of commercial and service quality objectives. Your profile: * higher banking and/or commercial education, * banking experience, * managerial experience within a telephone customer service is an asset, * customer and commercial orientation, * analytical spirit, proactive, * experience in change management and in project management, * perfect command of French, very good oral and written knowledge in English, command of German is an asset. If this position is made for you, apply now and participate in the promising future of BCV. Let's write three stories together: that of your career, that of your bank, that of our region. Banque Cantonale Vaudoise * Banque Cantonale Vaudoise Place Saint-François 14 1003 Lausanne * [ ](< >) jpidf8a73ccjm jpit1043jm jpiy26jm