Guest Service Manager (m/w/d) 100%

Your responsibilities include: • Ensuring a smooth and efficient process throughout the entire hotel according to our quality standards and in agreement with the Front Office Manager and other department heads • Covering management presence in late shifts (working hours from 13.00 to 22.00) • Friendly check-in, check-out and general support in the Front of House area • Supporting departments in their daily operational business • Welcoming and bidding farewell to our guests, caring for our regular guests and VIPs, and maintaining active guest contact • Recommending activities in the region and fulfilling guest requests (concierge services) • Professional handling of guest feedback during and after their stay • Achieving the annual RPS (Reputation Performance Score) • Point of contact for guests and employees in all matters • Carrying out and documenting regular inspections and quality checks as part of LQA What we expect from you: • You have a solid education in the hotel industry with at least 2 years of professional experience in a comparable position, additional qualifications are an advantage • Chain experience is an advantage, but not a must • You are proactive, creative, goal-oriented, communicate and negotiate securely at all levels, and convince with a confident and friendly demeanor • Enjoyment of individual projects and implementation of late shifts • Organization, structured work, and open communication are a matter of course for you • You are characterized by a high level of quality and responsibility awareness • You are fluent in German and English, all other languages are an advantage What we offer you: • Open feedback culture and opportunity for participation • Provision and cleaning of work clothes • Discounted accommodation options within the HR Group and other hotels • Free drinks (coffee, tea, water, etc.) • FELFEL fridge with delicious meals in the staff canteen • 50% discount on F&B consumption in our outlets • Development opportunities with internal and external training • Birthday and Christmas gifts • Team events