Specialist Customer Service Center 80 - 100% (m/f/d)

What is my function? 📞 You are the first point of contact for our customers and answer telephone questions regarding our insurance offerings – from Monday to Friday between 08:00 and 18:00. 💬 You process telephone inquiries in the areas of benefits, finance, sales, and mutations and also support the processing of simple written inquiries if required. 📝 You document customer conversations carefully in the system and thus contribute to a high service quality. 🎯 You recognize sales opportunities and forward them to our agencies. 📄 You send premium and benefit statements, account statements, as well as other documents and support the team with administrative tasks. What do I need to be successful? 🎓 You have completed basic training – for example as a Specialist in Customer Dialogue, Retail Specialist, Merchant, or a Matura – and bring several years of experience in customer service. With your service-oriented nature, you inspire our customers. 🏅 A completed VBV certification, insurance knowledge, or experience in a customer service center are an advantage. 📞 You enjoy telephone customer contact and meet the most diverse inquiries with commitment, empathy, and a strong customer orientation. 💡 You convince with a positive mindset, think critically and solution-oriented, and maintain an overview even in demanding situations. 💻 Using a notebook and complex IT systems is easy for you. In addition, you enjoy working with modern technologies – the use of artificial intelligence (AI) is also a matter of course for you. What are my advantages? Solving real problems with a lot of creative freedom and minimal bureaucracy 😊 Continuous learning as a fixed and natural part of daily work 📚 Flexible working hours that adapt to your life ⏰ A generous share of home office for more freedom and balance 🏡 A strong, committed team that really makes a difference and has fun together 💪🙂 What distinguishes the company? Our customer does not develop classic interfaces, but a modern integration landscape that connects core systems with the cloud world. Based on APIs, events, and clearly defined contracts, a scalable, cloud-native architecture is created on Azure and Kubernetes. An environment in which integration is consistently thought out and implemented. Languages German: C2 - Native level English: C1 - Business fluent French: B2 - Very good Italian: B2 - Very good Vacancy Number VA-NQK-53W