Project Employee 1st Level Support 100% [Ref:2793]

Project Employee 1st Level Support (a) 100% [Ref:2793] Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are constantly looking for IT specialists and managers for our customers. In doing so, we place the highest value on ensuring that applicants, customers, and jobs fit together optimally For our customer, we are looking for an engaged, responsible, and team-oriented personality as Project Employee 1st Level Support (a) 100% [Ref:2793] immediately or by arrangement Your tasks Support of the helpdesk and the hotline (First-Level-Support) Forwarding more complex malfunctions to the responsible IT support Fixing malfunctions via remote support by telephone and supporting users in dealing with the digital services of the Confederation Supporting users in dealing with devices (SmartDevices, notebooks, etc.) Your profile IT knowledge and experience in First Level Support, knowledge of the ITSM Suite from BMC Remedy is an advantage High service orientation and understanding of customer needs Motivated, engaged, and independent personality with a customer- and team-oriented way of working Communicative as well as confident personality with an understanding of complex issues and a positive basic attitude Very good knowledge of German and at least one other official language at at least B2 level Your chance Modern working environment Varied tasks in an exciting environment Details about this position 02. November to end of December 2026 Work location Bern area Temporary employment relationship Full-time position 100% jpide4b6c1ajm jit0834jm jiy26jm