ICT Supporter 80 - 100% (m/w)

Today 8706 Meilen IT Support • Permanent employment Office Salary range 75'000 - 90'000 CHF Potential (2-3 years) up to 5'000 CHF 01 Future employer ## For our client, a renowned tech company, we are looking for a motivated IT supporter. The company has been able to record healthy growth in recent years. You can expect advanced employment conditions and a family-like team dynamic. 02 Your task ## • Coordination of support requests in the IT team, including prioritization and structured task distribution • Ensuring smooth Helpdesk operations while complying with defined Service Level Agreements (SLAs) • Analysis and resolution of complex technical faults that have been escalated from 1st- or 2nd-level support • Support with the induction of new team members and sharing knowledge of IT systems and internal processes • Creation, maintenance, and updating of technical documentation and user manuals to promote knowledge transfer • Coordination with internal departments and external service providers to identify and resolve IT problems • Evaluation of support requests to identify recurring faults and derive improvement measures for systems and processes 03 Benefits ## • Participation in external further education • Flat hierarchies • Flexible working time arrangement • Advanced employment conditions • Guaranteed hybrid or home office work • At least 5 weeks of vacation  • Responsible tasks 04 Your profile ## • Completed apprenticeship as an IT specialist or ICT specialist • Several years of experience in IT support • Knowledge in the areas of Azure, Intune, and Workplace is an advantage • ITIL knowledge (certification is an advantage) • Category B driver's license is an advantage, but not a must 05 Worth knowing ## • Further education is supported • Home office option available • Good team spirit • Flexible working time model • Varied tasks