ICT Helpdesk Employee

Tasks

+You receive support requests and process them as well as fault reports from users and power users via the IT Service Management System, by telephone or e-mail or ticketing system.
+You analyze and process incidents in the area from 1st Level Support to the final solution and create qualified analyses and error descriptions for the responsible IT specialist departments (2nd & 3rd Level Support).
+You work in a solution-oriented manner, support and help our users/customers.

Experience:

+You have been able to acquire high professional competencies in your many years of professional experience as a Service Desk Agent or in IT support.
+Personality: You are a cheerful personality with very good communication skills in German, are independent, structured, solution-oriented and have a very reliable way of working.

Project details:

Project start: 09.11.2026
Project duration: until 09.03.2027
Location: Basel
Utilization: Full-time