Front Office Supervisor 100%

Your tasks: - Supervision and support of the Front Office team to ensure a smooth process. - Guest reception: welcoming and checking in guests, ensuring a warm and professional welcome. - Processing and resolving guest inquiries and complaints in an efficient and friendly manner. - Collaboration with other departments such as Housekeeping and Technology to maximize guest satisfaction. - Training and continuous education of new employees to ensure high service standards. - Monitoring of cash transactions and settlements, ensuring correct handling of payments. - Support with managing and confirming room reservations. - Maintaining clear and effective communication within the team and with guests. Your profile: - Successfully completed vocational training in the hotel industry - Experience in a comparable position in the upscale hotel industry - Very good oral and written English skills (C1) and German skills (minimum B1), additional language skills are an advantage - Pronounced quality awareness, passion for the profession, commitment & flexibility - Experience with OPERA is an advantage What we offer - A pleasant working atmosphere and a modern equipped workplace - Diverse development opportunities - Schedules without room hours - Employee discount in our restaurants - Free parking