Mandarin Speaking Hotel Manager

PURPOSE OF POSITION

You are in charge of the entire hotel operation onboard and guarantee fullest guest satisfaction and a pleasant working environment for all crew. You adhere to Viking China Outbound Standards and budgets.

ASSIGNMENTS/RESPONSIBILITIES

• Responsible for the entire hotel operation onboard
• Ensuring that all hotel departments are managed according to their standards
• Management and motivation of the crew, with emphasis on Department Heads
• Operation of service procedures according to company standards
• Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.)
• Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
• Final inspection and receipt of all supplies and deliveries for the hotel department
• Supervision and organization of opening and closing ships at start /end of season
• Active liaison with guests and successful handling of complaints
• Active participation in all onboard events and special functions
• Presence in the galley and restaurant during meal times
• Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel
• Ensuring departmental training according to requirement profile
• Responsible for cost control and adherence to all set budgets
• Daily analysis of debtors in accordance with Receptionist / Night Auditor
• Conduction of stock takes; inventory according to company procedures
• Active participation in loadings

QUALIFICATION PROFILE

• Graduated education within the hotel industry, preferably hotel management school (Preferred tertiary degree in hotel management with emphasis on F&B operation)
• Several years of professional management experience in this role, in the luxury hotel industry, preferably within cruise industry
• Excellent management, organizational and communication skills
• Guest focused, stress resistant, calm under pressure, team player and with positive appearance
• Open minded and flexible with high social and inter-cultural competencies, good knowledge of Chinese culture, proper etiquette and behavior in social and business situations
• Excellent Mandarin skills and good English skills (written & verbal), any additional languages (e.g. German) are an advantage
• Must work independently, good computer skills