IT Supporter 1st Level (80-100%)

B+S AG is an innovative and future-oriented planning company and is one of the leading Swiss engineering offices today with around 350 dedicated employees from a wide variety of disciplines. We offer comprehensive planning and engineering services in the three business areas transport systems, sites and buildings and environment, energy and water, as well as individual solutions in around 30 specialist fields. To strengthen our ICT management, we are looking for a service-oriented IT Supporter 1st Level (80-100%) at the Bern location by agreement. Your tasks * First point of contact for IT inquiries and error reports -- ensure fast initial solutions * Receipt, prioritization and independent processing of standard cases incl. clean documentation * Carrying out initial error analyses and structured escalation of complex cases to 2nd/3rd Level * Support with rollouts and configuration of clients/workstations * Participation in recurring operational tasks, monitoring of systems and escalation of security- or operation-relevant findings * Readiness to support our locations in Zürich or Luzern on-site once a week. Your profile * Completed ICT training or equivalent qualification * Initial practical experience in IT support is an advantage * Solid knowledge in the client and workplace environment (Windows 11, standard hardware, Microsoft 365) * Knowledge in user and rights management, basic knowledge of networks as well as experience/interest in tools for operation/endpoint management is a plus * Structured way of working, prioritization according to impact/urgency, clear communication of technical information in German * High service orientation, patience, teamwork skills * Driver's license category B. Your future employer -- [B+S AG](< >) * Dynamic, appreciative working environment * Flexible annual working time models * Flat hierarchies and active promotion of togetherness * Trustful cooperation in a motivated team. Interested? Then send your digital application today to: Sandra Jakob, HR Manager. j4id10403212a j4it0939a j4iy26a