Maid / Valet

Job Description – Maid / Valet

3-star Hotel

Job Title

Maid / Valet

Department: Housekeeping / Accommodation
Reporting to: Housekeeper / Housekeeping Manager / Management
Workplace: 3-star Hotel

Main Mission

The maid / valet ensures the cleaning, tidying, and maintenance of the hotel rooms and common areas. She/he ensures that guests are offered a clean, comfortable, and welcoming environment, in compliance with the establishment's quality, hygiene, and service standards.

Main Responsibilities and Tasks

Room Maintenance

• Clean and tidy stay-over and departure rooms.
• Make beds and replace linen according to hotel procedures.
• Clean and disinfect bathrooms and sanitary facilities.
• Dust and clean furniture and various equipment.
• Vacuum and wash floors.
• Empty bins and ensure waste sorting.
• Replenish guest amenities and consumables.
• Check the general presentation of the room before releasing it.
• Respect special guest requests communicated by reception or the manager.

Room Inspection

• Check the proper functioning of equipment: lighting, television, heating, sanitary facilities, hairdryer, etc.
• Immediately report any breakdown, damage, or anomaly.
• Report items left behind by guests and follow the procedure regarding lost and found items.
• Inform the manager of any unusual situation observed in a room.

Common Areas

• Participate in the cleaning and maintenance of common areas as needed: corridors, stairs, elevator, reception, public toilets, and other areas reserved for guests.
• Constantly ensure the cleanliness and good presentation of the hotel's spaces.

Linen and Equipment

• Prepare the linen and equipment necessary for the day.
• Ensure correct use of cleaning products and equipment.
• Respect the dosages and instructions for use of products.
• Participate in the management and storage of clean and dirty linen.
• Maintain storage areas and work equipment clean and organized.
• Report needs for products, equipment, or linen.

Customer Relations

• Constantly adopt a kind, discreet, and professional attitude.
• Greet guests encountered in the establishment.
• Respond courteously to simple guest requests and transmit other requests to reception.
• Strictly respect the privacy and personal effects of guests.
• Demonstrate discretion regarding any information obtained in the course of work.

Hygiene and Safety

• Respect the establishment's hygiene and cleaning procedures.
• Respect safety rules related to the use of products and equipment.
• Use protective equipment when necessary.
• Immediately report any risk or problem that could affect the safety of guests or employees.
• Respect internal procedures in case of incident or emergency.

Desired Profile

• Previous experience in housekeeping or in the hotel industry is an advantage.
• Sense of cleanliness and detail.
• Speed and efficiency in task execution.
• Good organization and ability to work autonomously.
• Good physical condition.
• Punctuality and reliability.
• Team spirit and mutual aid.
• Neat presentation and professional behavior.
• Discretion and respect for confidentiality.
• Flexibility regarding working hours, notably weekends and public holidays.

Expected Skills

The person occupying this position must notably demonstrate:

• Rigor – respect the hotel's cleaning standards.
• Efficiency – organize work to respect the room schedule.
• Attention to detail – identify elements that can affect the quality of the stay.
• Reliability – respect schedules, procedures, and assigned responsibilities.
• Team spirit – collaborate effectively with housekeeping, reception, and other departments.
• Customer orientation – contribute through work to the satisfaction and comfort of guests.

Work Organization

Schedules are established based on occupancy and hotel needs. Work may include weekends and public holidays.

The maid / valet works in close coordination with reception to guarantee the availability of rooms within the timeframes planned for arrivals.

Job Objective

To daily guarantee an irreproachable level of cleanliness, order, and presentation of the rooms and assigned spaces, in order to contribute directly to the quality of the stay and the satisfaction of the hotel guests.