Business Application Supporter m/w/d

Business Application Supporter m/w/d Ibach/Schwyz, Victorinox AG, Transformation & Technology organizational unit The origins of Victorinox date back to 1884, when Elsener founded a knife forge in Central Switzerland and developed the original Swiss Army Knife™. Today, Victorinox is a family-run company managed in the fourth generation and active in over 120 countries. In addition to the iconic pocket knives, high-quality household and professional knives, watches, and luggage are part of the portfolio. The products embody the brand and ensure that consumers are perfectly prepared for the challenges of everyday life with well-thought-out and masterfully crafted solutions. Description of tasks Responsibility for the 2nd-level support of the ERP solution COMARCH Independent prioritization, analysis, and processing of support tickets Active follow-up of support cases as well as ensuring a rapid and sustainable finding of solutions Development of optimizations for quality assurance, standardization, and automation of ERP processes Creation and maintenance of understandable documentation (internal to the department and key-user specific) Collaboration on release upgrades and international rollouts Planning and implementation of training sessions and workshops for key users Consulting and supporting business contact persons as well as analysis, evaluation, and implementation of functional requirements and new functionalities in the assigned area of responsibility Close cooperation with internal stakeholders as well as external partners and suppliers Implementation of planned maintenance windows as well as deployment in on-call service Profile Completed training or further education in the field of computer science, business informatics, or a comparable qualification Experience in application or ERP support, ideally in an industrial environment Good knowledge of ERP systems; experience with COMARCH is an advantage Knowledge of IT Service Management (ITIL Foundation) is an advantage Strong analytical skills as well as a structured and solution-oriented way of working High degree of personal responsibility and independence in the processing of tasks Enjoyment in questioning processes and identifying potential for improvement Strong customer and service orientation Strong communication personality with the ability to convey complex matters understandably Team player with a cooperative and open way of working. High quality orientation as well as good organizational skills Openness towards changes and new technologies Very good German skills as well as good English skills; further language skills are an advantage Benefits Unique, family-like culture with long-term and sustainably oriented corporate management Internal course and leisure offerings as well as support for external further education Modern working time models, such as home office Free parking spaces, or travel allowances for public transport Attractive benefits with our pension fund and social security jpide9de10cjm jit0730jm jiy26jm