Customer Service Representative 100%

As a Customer Service Clerk, you will competently support customers with inquiries related to product purchases. In addition to active customer service, you will perform smaller administrative tasks in customer service, such as maintaining master data and customer history.

• Processing and answering customer inquiries via telephone, e-mail, and chat.
• Solving customer problems and escalating complex cases to the appropriate department.
• Advising and supporting customers with questions regarding products, orders, and returns.
• Documentation and tracking of customer concerns in our CRM system.
• Supporting the maintenance and updating of the knowledge base.
• Carrying out smaller accounting and administrative tasks
• Compliance with the SLA
• Completed commercial training or comparable qualification
• Customer service or retail experience is a prerequisite
• Affinity for using CRM systems
• Flair for numbers
• Excellent communication skills in German, both oral and written.
• High service orientation and enjoyment in dealing with customers.
• Problem-solving skills and the ability to remain calm and friendly even in stressful situations.
• Quick comprehension
• Ability to work in a team and willingness to cooperate
• Any other foreign language (English, Italian, French) is an advantage
• Diverse and exciting environment in a well-positioned international company headquartered in Switzerland
• Working hours from Monday - Friday between 08:00h - 18:00h
• Working from home possible
• Free contact lenses
• Permanent employment contract
• Regular team events and an annual global "Get Together" somewhere in the world

Only applications via link are accepted.