Customer Advisor with experience in the Customer Service Center 80-100%

Customer Advisor with experience in the Customer Service Center 80-100% #

Root / hybrid

with flexible start date

permanent

Standing by our customers individually has always been part of our DNA. You and your colleagues in the Customer Service Center ensure that everything runs smoothly. We are solution seekers, level-headed preservers, helpers, and all-rounders (well, at least almost). And we can listen well too. However you want to shape your life, we are a strong partner to you. Do you also perform at your best when there is a lot going on and you always want to offer our customers the best possible service? Then you fit in with us.

This is what your everyday life looks like ##

• The core: You stand by our customers with telephone information regarding our insurance offerings - from Monday to Friday between 08.00 and 18.00.
• Your main activity consists of processing telephone requests in the areas of benefits, finance, sales, and mutations. Additionally, you occasionally handle simple written inquiries.
• You record telephone conversations in the system and contribute to ensuring the service quality for our customers.
• You have a good sense for sales opportunities - you pass them on to our agencies and are an indispensable support in doing so.
• You send out premium and benefit statements, account statements, etc., and we can also count on you for other administrative tasks.

What you bring with you ##

• Most important first: Your completed basic training serves as your foundation. Whether as a Customer Dialogue Specialist, Retailer, Merchant, or Matura - we are open.
• You already bring relevant professional experience in the area of customer service, customer support, or in a comparable service-oriented environment. This can be initial experience or several years of professional practice.
• If you have completed the VBV certification or already bring insurance knowledge, this is definitely an advantage.
• You enjoy being in telephone contact with customers. You approach diverse customer requests positively, with passion, and always put the customers at the center of your actions.
• You are familiar with notebooks and find your way well in complex IT systems. Using artificial intelligence (AI) gives you joy, as AI is no longer unthinkable in our everyday lives.
• You have very good oral German and English skills and are business fluent in exchange with our customers. Perhaps you even speak French or Italian in addition.