2nd Level Supporter - Financial Accounting 80-100%

Make small businesses even more successful with us! Sounds like a big vision? That is exactly what drives us every day. We at bexio live the philosophy that first-class, efficient, and smart software solutions must be accessible and affordable for every SME. With this mission, we are today the leading provider for web-based business software in Switzerland. Our expansion course is heading steeply upwards: Over 100,000 satisfied customers, more than 7,000 fiduciary partners and a strong team of over 150 motivated employees speak for themselves. To continue writing this success story, we are looking for energetic support. That is exactly where you come into play! You enjoy accounting and terms such as accounts receivable list, income statement, or flat-rate tax rate are familiar to you - but you don't have to be a professional for that. In addition to support inquiries, you are also the voice of our customers in product management and represent their interests confidently with number-based facts. Even though we develop software, we are not looking for IT specialists, because we are happy to teach you the necessary technical know-how. The main thing is that you bring enthusiasm for numbers and the concerns of our customers! 2nd Level Supporter (m/f/d) - Financial Accounting 80-100% 2nd Level Supporter (m/f/d) - Financial Accounting 80-100% What you will achieve with us You independently process complex customer and fiduciary inquiries in the area of accounting and chart of accounts. You communicate confidently at eye level with customers and fiduciaries – target-group-oriented and solution-oriented. SPOC (Single Point of Contact): As the voice of our customers, you shape product development: You prepare feedback based on data and, together with product management, control the further development of the software in your area. Together with the Product Owner, you master release and incident management, you test new functions and ensure that communication is ensured both internally and externally. You reproduce errors and record them for our development department. You manage customer information and communicate updates as well as workarounds precisely. You deliver meaningful reporting and use your analyses to actively optimize processes. You empower your support colleagues through regular training regarding your area. You design a first-class help center with texts, videos, and graphics for maximum customer self-help. You are also co-responsible for other modules and ensure the deputy for the SPOC. You participate in meetings in someone's absence and resolve customer inquiries in this module. Your backpack for this position You have completed vocational training in the commercial field and ideally bring 3–4 years of professional experience in support and / or financial accounting. Your strength lies in the analysis of complex matters and the development of pragmatic solutions. You are a communication talent and can explain technical topics understandably and clearly. A structured and independent way of working characterizes you, while at the same time you value cooperation in a team. Experience in financial accounting and administrative activities, especially in the context of SME processes, is a plus. Your language skills are excellent: You master German at native speaker level and have very good English skills. Any further foreign language is a plus. What you can look forward to Hybrid model and working hours that adapt to your life. 5 weeks of vacation plus the option for unpaid leave. Yoga, bootcamps, massages, and legendary grill sessions. 16 weeks of maternity leave and 3 weeks of paternity leave. bexio covers 63 % of your pension fund contributions – for more net from your salary. jpid75fa580jm jit0731jm jiy26jm