Customer Care Consultant

You support our customers across the entire Swisscom product and service portfolio. Our customers contact us by telephone and in writing across the entire range of products and services. You process their concerns end-to-end, perform fault analyses in the event of interruptions, and engage them through a unique customer experience. Additionally, you quickly recognize their needs and support them with advice and suitable solutions. Your tasks • Proactive solution finding • Demonstrating added value and possibilities of the digital world • Analysis of needs Your skills • Experience in customer contact and sales • High social competence as well as communicative skills • Commercial qualification (EFZ) or qualification (EFZ) in sales or mediamatics • Organized, independent and responsible • Enthusiastic, communicative and resilient • Very good German, French, English / Italian an advantage With us, you have the opportunity to work in one of our offices in Switzerland or in the home office. In doing so, you come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial advantages and exciting opportunities for professional development.