Team Leader QM/Complaints Management (m/w/d)

• 26 juin 2026 • 100% • Indefinite duration • Rosenbergsaustrasse 8, 9435 Heerbrugg With our company-wide, systematic quality management, we continuously optimize our business processes and create sustainable added value for our customers. Quality is not just a claim for us, but a lived practice. Do you want to actively contribute to further developing our process and product quality and effectively designing complaint processes? Then become part of our team and take on a central role in ensuring and continuously improving our quality management. Team Leader QM/Complaints Management (m/w/d) # Your tasks ## • Personnel and technical leadership of the team with 8 employees • Overall responsibility for the organization, prioritization, and timely processing of internal and external complaints • Analysis of complaints as well as initiation, control, and follow-up of corrective and improvement measures • Ensuring compliance with quality requirements in projects and processes • Ensuring the supply of internal and external customers with specification-compliant products and services • Ensuring the timely and quality-compliant processing of customer complaints Your profile ## • Completed technical training, preferably in the fields of mechanical engineering or production technology • Several years of professional experience in quality management, ideally from the automotive industry • Experience in the 8D problem-solving process and the application of suitable methods such as Ishikawa, 5-Why Studies, etc. • Willingness to travel (approx. 10%) • Very good English skills in word and writing Our offer ## • Clearly structured induction phase with cross-departmental onboarding program • Six weeks of vacation & additional vacation purchase possible • Numerous sports offers & employee events • Flexible mobility concept for your commute • Own healthy pension fund with individual savings plans • Employee restaurant with attractive prices More benefits: https://join.sfs.com/ch/de/benefits/