Customer Operations Manager (m/f) 100%

• 11 July 2026 • 100% • Indefinite duration • Möhlin Your tasks • Order processing: overall responsibility for processing in accordance with deadlines, costs and quality for the assigned customer portfolio • Pivot function: central interlocutor for customers as well as an important point of contact for internal departments • Finance & planning: preparation of offers, recalculations as well as sales forecasts and planning • Data & analysis: creation of statistics, evaluations and customer-specific KPIs as well as rigorous management of customer data • Quality assurance: responsibility for complaint management and process control Our requirements • Education: FH/BA studies or basic commercial training with appropriate additional training • Experience: at least five years of professional experience in supply chain management, internal sales service or customer management - ideally in the pharmaceutical/chemical industry (GMP environment) • Mindset: structured working method, networked thinking, rapid comprehension as well as a "can-do" solution-oriented mentality • Interpersonal skills: communication skills, team spirit, reliability and high stress resistance • Languages & IT: fluent German and English (oral/written), mastery of MS Office and good ERP knowledge (preferably SAP) Our offer • A responsible and varied activity in a dynamic environment • Efficient team structures: a professional back-office supports you and effectively relieves you of daily administrative tasks • A secure long-term job in a future-oriented and crisis-resistant sector • Targeted promotion of autonomy and possibilities for personal development • Modern and contemporary working conditions We look forward to receiving your complete application dossier including a cover letter as well as your salary expectations and date of availability. Applications from recruitment agencies will not be considered.