Administrative Assistant counter, call center and back office

Job description ## We are looking for two administrative assistants, with one person for the Yverdon center and one for the Lausanne center.   As administrative assistants, you ensure customer service at the counter, via the telephone switchboard (call center) and by correspondence (mail and email). In a work environment primarily focused on front-office, you deliver various administrative services related to the admission of vehicles and drivers to road traffic. You notably issue registration certificates as well as driving authorizations and licenses and schedule appointments for vehicle inspections and driving exams. In a context of vast and varied knowledge, you ensure compliance with the legal bases in force and provide services in accordance with the service's quality policy.   Please imperatively specify in your application for which center you are applying (Lausanne or Yverdon). Responsibilities ## • Ensure customer service at the counter, via the telephone switchboard and by correspondence • Deliver administrative services related to the admission of vehicles and drivers to road traffic • Schedule appointments for vehicle inspections and driving exams.   For further information, please consult the job description by clicking here.   Do you have any questions?   Regarding Lausanne, Mr. Bryan Tettoni, Head of the Lausanne administrative services center, is at your disposal at 021 316 82 10   Regarding Yverdon, Mr. Cosimo Valenza, Head of the Yverdon administrative services center, is at your disposal at 021 316 88 15 Qualifications ## • CFC commercial employee or a title deemed equivalent with 5 years of professional experience • Training and experience in reception and customer management at the counter and by telephone • Mastery of common office tools • Sense of responsibility • Knowledge of German and/or English is an asset. WHO ARE WE? ## Do you want to work in a dynamic service that "rolls"? In that case, join our teams within the Service des automobiles et de la navigation (SAN)! We work together to admit drivers and vehicles to road traffic, as well as navigators and boats to navigation. We also issue driving authorizations and collect taxes and fees related to road traffic. Why join the State of Vaud? ## The State of Vaud offers a great diversity of jobs and evolution opportunities. The working conditions are guided by the themes of equality, inclusion, sustainability and professional ethics in an environment conducive to work-life balance. To learn more about our benefits, visit our Etat employeur page.