MAC / APPLE Support Technician

MAC / APPLE Support Technician You know Apple products and are looking for a real first professional experience? This job is made for you! Meanquest is an ESN created in 1995 which today counts more than a hundred people. Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment. An IT company like ours relies on the commitment and know-how of its talents to offer quality customer service. We regularly look for profiles eager to invest themselves with our clients. On behalf of one of our clients based in Lausanne, we are looking for: a MacOS / APPLE Helpdesk Technician MAIN ACTIVITIES: Provide proximity support to users: Offer technical support and quality follow-up to users on computer hardware (workstations, tablets and all managed peripherals) or during connectivity problems Pedagogically guide the user in resolving malfunctions or during changes, take remote control of the system within the limits of their accreditations. Record all user requests and incidents in the ticketing tool Perform a pre-diagnosis, qualify, then sort all user requests and incidents Report major breakdowns, anomalies and 'out of the norm' cases according to the procedures in place Process and ensure the follow-up of their tickets and those assigned to their scope Proceed with a complete diagnosis on the hardware assumed to be defective or broken Control and verify the proper functioning of workstations, tablets and all managed peripherals on site as well as deployed applications, software and configurations Prepare and pre-configure computer hardware before its commissioning on site, configure it once on site Contribute to the maintenance of the hardware inventory: Check and maintain the hardware inventory during remote or on-site interventions. Intervene on stations reporting an anomaly in the hardware inventory and perform all necessary manipulations to correct it. Keep the hardware inventory up to date after receiving new equipment, during moves or replacements of existing equipment. Ensure the reception and delivery of computer hardware and ensure its maintenance in operational condition: Inventory the received hardware and store it in the premises provided for this purpose, paying particular attention to order, in compliance with security rules. Enter entries and exits into the central database. Route new, repaired, exchanged or renewed computer hardware and proceed with its commissioning at its destination location within the specified deadlines. Take charge of broken or defective hardware (computers, tablets and all managed peripherals), coordinate and proceed with its routing from the repair center once the repair or exchange is finalized. Perform hardware transfers between the different service sites. Participate in the enrichment of documentation and knowledge bases: Write support documentation intended for users and adapt it so that it is always up to date and follows the evolutions of digital tools. Write and maintain up-to-date internal procedures for the commissioning, operation and exploitation of IT tools. Keep skills up to date by self-training on the evolution of equipment and tools using knowledge bases, internal and external documentation. PROFILE SOUGHT: Knowledge of MacOS, iPadOS, tvOS operating systems and Microsoft 365 products Interest and curiosity for new technologies and multimedia equipment (gateways, displays, interactivity, etc.) Aptitude for self-training Apple and Microsoft certifications are a plus Driver's license and residence in Switzerland mandatory Qualities: Sense of responsibility towards the clientele Helpfulness, empathy and customer orientation Adaptability and flexibility Ability to communicate clearly and concisely in French Punctuality, autonomy and organization Is this opportunity interesting to you? Do not hesitate to apply and come join us! Only applications meeting all the skills will be taken into consideration. #LI-EF Sector: IT Position: IT / Technology Occupancy rate: Full time = 100% Will manage other people: No Employment type: CDI Career level: Employee Means of transport: Yes jpid399c384jm jpit0729jm jpiy26jm