Sales Operations & MS Dynamics CRM Specialist 100%

Sales Operations & MS Dynamics CRM Specialist 100% (m/f/d)
The Ferag Group, headquartered in Hinwil near Zurich, is an international, family-run company. Since 1957, Ferag has grown to become the world's leading provider of conveying and processing systems for the printing industry. Building on these strong roots, Ferag has further diversified and today, with Ferag Solutions AG, has a strong foothold in intralogistics. With its patented technologies and sales and service companies in over 50 countries, Ferag stands for leading engineering, global presence, and a piece of history.
We are looking for an expert, experienced, and strong-communicating
What you will drive with us
CRM Microsoft Dynamics 365
Reconstruction and further development of CRM Microsoft Dynamics 365
Administration and configuration (workflows, forms, dashboard, reports)
Application of AI (Copilot and ) for the generation & automation of processes and management information
Responsibility for data security, data maintenance and quality, master data governance
Sales Operations & process optimization
Coordination, execution, and support of CRM projects
Definition, revision, and improvement of sales processes (lead-to-order, quote-to-cash)
Analysis of KPIs and data for management information systems
Creation and maintenance of regular sales reports, ad-hoc analyses, and management presentations
Close cooperation with Marketing Operations for campaigns and external communication
Participation in company-wide transformation and digitalization projects
Support in the introduction and operation of AI-supported sales tools
What you bring with you
5+ years of professional experience in a role in the field of Sales Operations or CRM Management
Very good knowledge of MS Dynamics 365 Sales: entities, workflows, business rules, plugins
Proven experience in administration and further development of MS Dynamics 365 CRM
Extensive experience in leading and implementing CRM projects / re-engineering
Demonstrated expertise in analysis, reporting, and data management
Sound knowledge in CRM and data modeling, report and dashboard creation
In-depth practical knowledge in the application of Microsoft Power Platform and AI
Very experienced in working with international and interdisciplinary teams
Education
Completed higher vocational education (business administration, information management, or comparable direction)
Microsoft certifications (Microsoft Dynamics 365 Sales, Power BI, Power Platforms) are a clear plus
Technical competencies
Strong affinity for CRM systems, digital sales processes, and data-driven working
Structured and solution-oriented way of working with the highest quality standards
Ability to translate complex issues into pragmatic solutions
Personality & Soft Skills
Very high initiative: you recognize optimization potential and act proactively
High communication competence, strong strength in finding solutions, diplomatic skill in dealing with conflicting requirements from specialist departments
Resilience and composure in time-critical and turbulent phases
Hands-on mentality: you roll up your sleeves, you implement - always keeping the big picture in view
Languages
English and German (fluent in speaking and writing)
We offer
Freedom to shape and active influence in a key role at the interface between Sales and Operations as well as Management
Home office is partially possible upon arrangement
International cooperation
Access to Microsoft technologies and continuous further training opportunities jpide4485c2jm jit0834jm jiy26jm