Service Assistant

Do you keep an overview even when many threads converge at the same time? Are organization, customer service and administrative processes exactly your thing? Then you are exactly right with us. In this versatile role, you ensure that our service organization works smoothly in the background and that our customers can rely on professional support at all times. Service Assistant Your Playground Contract Management: You keep our service contracts and licenses running – from renewals and order creations to invoicing. Service Support: You support our team in processing external error reports and ensure smooth handling. Process Pro: You maintain master data, monitor our service processes and ensure that everything runs smoothly in the internal IT environment. Invoicing Champion: Whether invoicing, credit note, cancellation or rebooking – you keep an overview and handle everything efficiently. Warranty: You check warranty requests with a trained eye and pass them on for processing. Quality in Focus: You record quality reports and thus make an important contribution to continuous improvement. Offers: You create attractive spare parts package offers for new systems as well as existing installations and support our customers with tailor-made solutions. Your Must-haves You have a commercial or technical basic education and have already gained experience in an industrial environment. You think in terms of business administration, work in a structured manner and never lose track even when dealing with several tasks at once. Administrative processes appeal to you as much as working with different contact persons. You tackle tasks independently, work reliably and bring things to a successful conclusion with a solution-oriented attitude. You master German with stylistic confidence in speaking and writing, and you use English confidently in your daily work. Further language skills are a plus and will make communication easier in our international environment. You have very good experience in the application of IT and AI tools (SAP, MS, Copilot). Your Benefits Progressive employment conditions that catapult you into the future. Modern workplaces with state-of-the-art infrastructure and the latest tools – here you are always up-to-date. 40-hour week with flexible working hours and – for your perfect life balance. Extensive further training opportunities with generous temporal and financial support – we invest in your know-how! Our company-owned daycare center () with 50% employee discount – because family and job go hand in hand. Own pension fund, free parking spaces and much more – everything you need to be able to develop your full potential. Electrified? Your talent and Martini – a match! jpid05c1d5ajm jit0831jm jiy26jm