Front Office Employee (m/f)

What are your tasks: • Sale of hotel rooms and apartments as well as processing of reservation requests by phone and e-mail • Guest correspondence in D/E/F within 24 hours • Check-in/Check-out and rooming of guests • Link between reception, housekeeping and service • Customer acquisition, active sales of the entire portfolio and assistance with database maintenance • Guest support on site, including booking of restaurants, organization of transfers and activities, issuance of ski passes • Cash management, daily closing • Contact person for our guests for various services • Compliance with standards in all aspects according to ISO 9001 • Optimization of processes and compliance with standards