Internal service technical support collaborator*

Internal service technical support collaborator* Your tasks: Processing technical support requests and collaboration with internal departments Clarification and processing of complex problems in the fields of regulation technology, hydraulics, refrigeration, electricity, and heating Assistance to service technicians for the diagnosis of errors and breakdowns in the field Preparation of service orders, including the preparation of offers and orders for spare parts Checking special diagrams as well as estimating the workload in terms of time and skills for commissioning Identification of potential series defects based on feedback and reports Assistance in complaint management and processing of complex billing complaints Maintenance of master data in the CRM Partial assistance in internal service administration Your profile: Vocational training in the field of building technology, for example heating installer, refrigeration technician, or installer-electrician Professional experience in the fields of hydraulics, heating, refrigeration/heat pump technologies, and electricity Complementary commercial training (business school, technical salesperson) appreciated Professional experience in internal service Good IT knowledge (MS Office, SAP or Microsoft Dynamics 365 as well as ideally CRM) French as a mother tongue and good linguistic knowledge in German Sense of organization, structured, systematic and analytical working method Strong customer orientation Excellent communication skills, resistance to stress, reliability, team spirit Why us? A varied and demanding activity An exciting, dynamic and rapidly growing environment Diversity and opportunities to make things happen and to participate in the evolution of the company With us, you are stimulated and encouraged by various continuous training programs A modern infrastructure and employment conditions A young, helpful and well-functioning team - ait Schweiz, quite simply! Take the next step We look forward to your online application. Do you have any questions? Cédric Dépraz, Responsable bureau Suisse Romande, tel. +41 58 252 21 38, will be happy to answer your questions. Application files from recruitment agencies will not be taken into account. * For better readability, we refrain from the simultaneous use of masculine, feminine and diverse language forms (m/f/d). All designations of persons apply indiscriminately to everyone, from man to woman. jpid486d956jm jpit0832jm jpiy26jm