Head of Front Office

Are you guest-oriented and communicative?

Do you bring commitment and passion for the hotel industry? Then we should definitely get to know each other.

Your profile:

• Experience in this or a similar position/completed commercial apprenticeship at reception
• Higher vocational school or similar further education
• Experience as a leader
• Very good know-how in reception
• Very good MS Office skills
• Business fluent German and English skills, French skills are an advantage
• Experience in sales and consulting for seminar & banquet as well as wedding events
• High quality awareness
• Well-groomed appearance, professional manners and friendly demeanor
• Host with passion, team player and creative, motivator

Your tasks:

• Leadership and training of the reception staff and apprentices in the Front Office area
• Creating the work schedule of the reception staff
• Co-responsible for the training/supervision of apprentices in the Front Office area
• Covering reception duties
• Co-responsible for professional and service-oriented care of guests, seminars and banquets
• Overview of individual, travel agency and group bookings
• Contingent management
• In cooperation with the Seminar/Banquet Coordinator, responsible for the optimal occupancy of the event rooms
• General correspondence control
• Overview and control of accounts receivable management
• Maintenance of the Front Office reservation system, including maintenance of guest files as well as various booking platforms
• Co-responsibility in offer design
• Responsible for the regular updating of work documents at the reception

You can expect:

• Small, young and motivated team, familiar environment
• A historic hotel in a fairy-tale location as a place of work
• Friendly and respectful working atmosphere, flat hierarchies
• Trustful cooperation with long-term perspective and further training opportunities
• Diverse employee benefits such as free parking, special conditions for Family & Friends, anniversary gift, employee outings, special conditions at SHH as well as discounted catering options
• Accommodation options available