Head of Quality Assurance

• 28 August 2026 • 100% • Indefinite duration • English (Fluent) • Chemin de Balexert 7, 1219 Châtelaine • Log in to see the salary estimate from jobup.ch Reporting to: Executive Director Location: Based in Geneva Start date: 1 November 2026, or earlier. Context HQAI is an independent auditor for the humanitarian and development sector. The standard we use is the Core Humanitarian Standard (CHS) on Quality and Accountability. HQAI verifies that organizations correctly apply the standard from headquarters to the field. HQAI responds to the growing demand from NGOs, governments, donors, and the public for professional, objective, and independent assurance that organizations supporting vulnerable and at-risk communities act in accordance with the CHS. HQAI is a non-profit organization registered as a Swiss association. Work Environment From the HQAI Secretariat based in Geneva, a small dedicated team manages the organization's activities. As Head of Quality Assurance, you will thrive in a dynamic environment that values innovation. This job offer is a unique opportunity to be part of a cutting-edge initiative, to expand your expertise in quality and accountability, and to contribute to strengthening HQAI's impact in the humanitarian and development sector. Tasks & Responsibilities The Head of Quality Assurance will lead an innovative initiative to strengthen accountability in the humanitarian and development sectors, while representing HQAI externally and contributing to the strategic direction and future development of the organization. The role is responsible for the professional delivery and continuous improvement of HQAI's quality assurance services, the leadership and development of the QA team, as well as the representation of HQAI on technical and strategic issues. The position also supervises the maintenance and development of audit schemes, the effectiveness of internal quality controls, the management and development of the auditor pool, and collaboration between HQAI's teams and functions. Key responsibilities include: HQAI Quality Assurance Services Ensure the professional delivery and quality control of all HQAI quality assurance services in accordance with HQAI policies and procedures, and in compliance with applicable legal and regulatory requirements. These services include, but are not limited to • CHS audits, conducted in accordance with HQAI's ISO/IEC17065:2012 accreditation • audits according to other standards/regulations, such as ECHO ex-ante assessments and organizational assessments using donor due diligence requirements. • combined audits (CHS+ and bridge audits) as well as training and audit readiness assessments. Key responsibilities include: • Ensure internal quality controls for HQAI quality assurance services, including monitoring audit procedures, audit team performance, and feedback from audited partners. • Make independent quality assurance decisions for the relevant HQAI quality assurance schemes. • Maintain and develop HQAI's CHS quality assurance schemes, including continuous improvement of systems and procedures to ensure high quality and good value for money. • Accessible, accurate, and secure management of all information related to audits/assessments and partners, including documentation, data, and forecasts. • Facilitate internal and external reviews of HQAI quality assurance schemes, including but not limited to internal audit and ISO/IEC17065 accreditation, and lead associated improvements to systems and procedures. • Support the development and effective use of strategic technologies and increase the secure use of Artificial Intelligence (AI). • Identification, monitoring, and mitigation of risks associated with the quality of HQAI quality assurance service delivery • Successful retention and growth of the audited partner pool. • Demonstrate the impact that CHS audits and enhanced control systems have on the quality and accountability of partners and support the promotion of these results. • Support the exploration, development, and use of HQAI audits/reviews for multiple purposes, including due diligence and capacity assessments, and as a driver for more locally-led aid. Team Management and Department Leadership Key responsibilities include: • Line manage senior positions within the QA team and supervise the line management of other positions in accordance with HR policies, including performance evaluations, coaching, and continuous improvement. • Recruit and onboard new members of the QA team, in accordance with HR policies and procedures and in close collaboration with the HR function. • Supervise the competent management of HQAI's registered auditor pool and audit facilitators, including continuous improvement and development of the pool. • In collaboration with the Finance department, develop and ensure the timely management of QA budgets, in accordance with HQAI strategy and annual projections, and ensure professional budget management among QA budget holders. • Proactively collaborate with other relevant functions as well as with members of the leadership team on cross-functional issues. Representation Key responsibilities include: • External representation to the HQAI network of partners - existing and potential - in the quality assurance schemes. • Maintain a close working relationship with the CHS Alliance on all