Customer Technical Advisor (m/f)

Customer Technical Advisor (m/f) Build the future of heat treatment with us. A high-performance family business and leader in its field for three generations, with approximately 110 employees, we are looking for a reliable and autonomous person to take on a varied and exciting challenge as a customer technical advisor. Your responsibilities * Technically advise customers You are the reference contact for technical questions and support our customers with competence in searching for suitable solutions. * Prepare offers and follow up on orders You calculate and prepare offers, develop relationships with new customers, accompany trials and first orders, and ensure punctual and error-free order processing. You take into account the specific quality requirements of the different business sectors. * Handle technical complaints professionally You analyze customer complaints, coordinate their processing, and actively contribute to a high level of customer satisfaction. * Develop ERP data and processes You ensure the management and optimization of data in the ERP system and participate in the continuous improvement of our processes and working methods. * Participate in projects and audits You assume responsibilities in optimization projects and provide support during customer visits as well as internal and external audits. As an interface between our customers and the Production, Development, Quality Assurance, and Logistics departments, you guarantee professional and customer-oriented order follow-up. Your expertise and personality * Technical skills You have a basic technical education and a good understanding of production processes, ideally in the fields of heat treatment and metallurgy. * Communication ease and customer orientation You communicate clearly, adapted to your interlocutors, and are fluent in French, German, and English. * Experience in customer processes and order management You benefit from experience in preparing offers, order processing, and technical customer follow-up. * Mastery of ERP systems You use ERP systems with ease as well as common Microsoft 365 applications. * Sense of quality and standards You work according to quality standards such as ISO 9001 and define, in collaboration with customers and internal specialist departments, pragmatic, sustainable, and quality-oriented solutions. * Autonomous and stress-resistant personality You work in a structured, conscientious, and reliable manner, while maintaining an overview even in demanding situations. What we offer you * Varied missions As an SME, we offer you a wide range of activities rather than limited specialization. * Flexibility Flexible working hours and at least 6 weeks of vacation allow you to maintain a good balance between professional and private life. * Career prospects Look forward to evolving in a stimulating environment offering autonomy and development possibilities. * A friendly corporate culture A very family-like, professional, and collegial working environment, with a flat hierarchy and fast decision-making processes. Next steps: Apply? Get to know each other? Take on responsibilities. Do you want to put your experience at the service of an innovative industrial company and contribute with us to developing reliable solutions for our customers? We look forward to receiving your application. After an initial personal exchange, we will support you in your integration and offer you the opportunity to put your skills at the service of a future-oriented professional environment. Join our team -- we look forward to meeting you. For any questions, please contact Monika Meier, Human Resources Manager, at or by e-mail to [Apply now](< >)Directly at the station Härterei Gerster AG, Güterstrasse 3, 4622 Egerkingen j4id10447695jm j4it1043jm j4iy26jm