Project Manager Customer Service

We are looking for an engaged and customer-oriented Project Manager Customer Service as soon as possible or by arrangement

Your area of responsibility
As part of a four-person specialist team, you are responsible for ensuring correct and timely special customer billing.

• Ensuring correct and timely special customer billing and mapping of billing-relevant data in the system
• Leading and/or participating in team-internal or cross-functional projects
• Developing solution approaches for the mapping of new billing requirements
• Periodic special tasks to secure earnings and invoice quality
• Creating one-time and periodic evaluations from SAP and CRM (Microsoft Dynamics)
• Support and assistance with operational tasks in customer service
• Sparring partner for product management, sales and customer service in billing-relevant issues

Your profile

• Commercial or technical basic training
• Basic technical understanding, preferably from the building services and/or energy industry
• Business administration further training is an advantage to understand complex energy billing
• You find it easy to recognize customer needs and to advise our customers competently
• Systematic and analytical thinking and acting ability
• Good skills and knowledge in handling the IT tools SAP and Microsoft Office (Excel, Word, Outlook)
• Team player, used to working exactly and expeditiously
• Strong communication skills
• Ability to explain complex matters understandably and appropriately for the target group
• German as a native language, good French skills are an advantage
• Ability to remain calm even in hectic times and to fulfill customer requests in a friendly manner at all times

Our offer
A exciting and diverse challenge awaits you in a rapidly changing market environment. We value open cooperation in the team and support each other. In addition, we offer a modern infrastructure with advanced working conditions (flexible working hours, home office, social benefits) in a dynamic environment with room for development (participation in further training).
[Online-Bewerbung](< >)

Our social commitment
Energie 360° provides all employees with one working day per year to engage in a social activity. Together we are committed to a sustainable future.
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