Team Leader Customer Services 80 - 100%

All open positions As Team Leader Customer Services, you are responsible for the efficient and customer-oriented operation of the ZRH Center - the competence center of the Mobility & Services department for all services related to mobility, parking, and access management at Zurich Airport. Together with your team, you ensure the reliable provision of services and guarantee a smooth flow of daily business. You manage the operational business, continuously develop processes, services, and workflows, and create the prerequisites for high service quality and sustainable customer satisfaction through forward-looking personnel deployment planning and professional leadership. Your job destination ## • Functional and personnel leadership of around 10 employees • Ensuring high service quality across all customer contact channels • Responsibility for the operational management of daily business and ensuring a smooth operational process • Supporting the team with demanding customer requests as well as taking over escalation handling for complex issues • Planning and coordination of demand-oriented personnel deployment, taking operational requirements into account • Analysis of key figures as well as derivation and implementation of suitable measures for the continuous improvement of service quality and efficiency • Ensuring compliance with processes, quality standards, and knowledge management • Operational participation in daily business to an extent of approx. 40% Your skills in your luggage ## • Completed commercial training as well as further training in business administration, leadership, management, or a comparable field • Several years of professional experience in the hotel industry, customer service, contact center, or in an administrative service organization • Several years of leadership experience as well as in the management of operational processes and resources in a comparable environment • High customer orientation and strong communication skills • Fluent German and English skills (C1 level) round off your profile Your benefits ## Travel flexibly Free ZVV bonus pass, GA contribution, and parking options Eat & Shop affordably Up to 20% in shops and restaurants at the airport and 50% on Reka Lunch Card Space for your needs 5 weeks holiday, easy to buy 30 holiday days and possibilities for longer unpaid leave Celebrate together Generous long-service gifts from the first year and legendary employee events Work out & wind down Own free sports offerings from bootcamp to yoga. Discounted fitness subscription at the airport In case of emergency NBU and KTG premiums are covered by us, discount on collective insurance and privately insured in the event of an accident Down-to-earth & Familiar We all use the informal "Du" and live a positive and uncomplicated interaction with one another Take off professionally Financial and temporal support for further training, internal seminar and learning offerings (FZAG-Academy) Versatile working environment Unique view from the office directly onto the airport action, possibility for remote work, flexible working hours, and a 41-hour week Show all benefits