Apprenticeship as Customer Dialogue Specialist EFZ

What awaits you • You support customers via telephone, in writing and via digital channels • You process requests regarding our product and service offering carefully and in a solution-oriented manner • You learn to maintain customer data and reliably document requests • In consulting, you develop a good sense for needs, suitable solutions and clear communication • You gain insight into E-Commerce, service and modern digital work processes • Your learning support and the vocational training managers support you during your training • From your first day of work, a personal laptop is available to you • You work in a team that accompanies, challenges and promotes you What you bring with you • High Real or Sekundarschul level • Good German skills as well as good school-level French skills • Joy in contacting people and in clear communication • Interest in E-Commerce, consulting and digital channels • Basic technical understanding and interest in consumer electronics • An open, reliable and responsible personality • Motivation to learn new things and to actively contribute to the team • Even in demanding situations, you remain friendly, attentive and solution-oriented Benefits • Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau. • Recovery: At least 5 weeks of vacation, additionally there is the possibility to purchase vacation and unpaid leave. • Development: Internal training in our own Academy as well as financial participation in external continuing education. • Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave. • Insurance: Beyond the mandatory requirements - 100% continued payment of wages as well as full financing of the daily sickness insurance by the employer. • Mobility: Free parking spaces, financial participation in public transport and pool vehicles for business appointments. Are you interested or do you have further questions? Ruedi Geissmann is happy to assist you with any questions. About us "Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 employees and generates over one billion in turnover. The company exists because one person had the courage to find new ways and walk them. Our success story shows that through every individual, something great is created together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other and have joy in what we do every day. Our hiring process • You apply directly online for the advertised apprenticeship position and submit your complete documents • You will immediately receive an acknowledgment of receipt so that you know your application has reached us • Subsequently, we carefully review your documents and see if your profile, your motivation and the apprenticeship position fit well together • As a rule, you will receive feedback on the further procedure within 10 working days • If your application convinces us, we will get to know you better in an initial video call • If the mutual impression is confirmed, we invite you to another round of interviews on site. There, you will gain insight into your future training area, meet possible vocational trainers and team members and can clarify open questions • If it fits for both sides, we look forward to your YES. Afterwards, we will send you the apprenticeship contract and jointly prepare the next steps until your start • After the joint signing of the contract, we have the apprenticeship contract approved by the cantonal office. For minor apprentices, the parents or legal representatives also sign • As soon as the apprenticeship contract is approved by the office, you are officially part of our company. Until your first day of training, you will continuously receive further information and we will accompany you step by step on the way to your apprenticeship start