Customer Care Agent

Customer Care Agent (m/f/d) ALSO Schweiz AG belongs to ALSO Holding AG (Emmen, Switzerland). Around 4000 dedicated employees are active in the ALSO Group in 30 European countries as well as in a total of 144 countries worldwide. As a leading international technology provider for the ICT industry, ALSO offers attractive work content with a lot of personal responsibility and strong networking as well as individually oriented development opportunities. Flexible, eager-to-learn specialists and managers with innovative power, initiative, and intercultural competence are welcome in our dynamic environment. Making people's lives better through the use of technology! Become part of our team immediately or by arrangement. What you will do: You are the first point of contact for our customers and ensure customer satisfaction You record telephone and written orders, credit notes, and invoices You provide information about prices and availability of products and about our E-Shop You are responsible for clarifications regarding goods returns as well as processing complaints You process new customer applications and manage customer master data You process, correct, and monitor open orders You also perform general administrative tasks (e.g., internal/external mail processing) You perform your work assignments on-site (including at the reception) as well as in the home office You continuously optimize processes and deepen product knowledge) What you bring: You have a commercial basic education or corresponding further training and bring some years of professional experience You are confident in using MS Office and have already gained initial experience with CRM systems or also SAP You are independent, exact in execution, and accustomed to a service-oriented way of working You are a proactive, friendly, and resilient personality with a good flair for numbers You communicate clearly, work reliably and independently, and are a true team player You have a good understanding of processes and value an exact execution of your tasks You are curious, open to new perspectives, and like to think two steps ahead You are able to grasp complex technical processes and to familiarize yourself quickly You have a good networked and structured way of thinking You possess good oral language skills (Italian language skills are an advantage) What awaits you: Varied activities in an internationally oriented company Appreciative "Du" culture in a motivated team that lives cohesion Possibility of home office as well as workation Modern office premises with FlexDesks in various zones Needs-oriented internal as well as external training and further education NBU & KTG premium assumption by the employer Pension fund contributions 60/40 distribution and no coordination deduction Free parking spaces and its own staff restaurant with varied menus Special conditions and employee discounts with various cooperation partners Have we aroused your interest? Then we look forward to your complete application. jpid64734cdjm jit0728jm jiy26jm