Customer Service Representative incl. Archiving

Customer Service Representative incl. Archiving (80 - 100 %) Energie Opfikon is the competent partner and contact point for all questions regarding electricity, water, heat and cold from renewable energy sources in the city of Opfikon. In this context, Energie Opfikon provides various services in which intelligent technologies are used for the population and businesses – in the service of the residents of Opfikon. Immediately or by arrangement, we are looking for a service-oriented personality for our customer support. A versatile task awaits you with customer contact, administrative activities and interfaces to various specialist departments. Customer Service Representative incl. Archiving (80 - 100 %) Your Challenge You support our customers in the areas of electricity, water, heat, cold and services competently and in a solution-oriented manner You process inquiries regarding tariffs, invoices, consumption data and contracts via various communication channels You independently carry out mutations such as moves in and out, changes of ownership as well as contract changes and ensure professional communication You record and maintain customer, contract and consumption data in the CRM system (Innosolv Energy) with high standards for data quality and accuracy You take responsibility for physical and digital archiving and ensure filing of documents in compliance with laws and guidelines You support the field sales service of the Heat/Cold department as well as the Group Water Supply Vororte und Glattal (GVG) with administrative and organizational tasks You actively participate in the optimization of data and process workflows You take on tasks in active contract management including coordination of the contract process, deadline monitoring and follow-up You support receivables management, especially in dunning procedures Your Profile You have completed commercial basic training EFZ or a comparable qualification You can skillfully bring in your professional experience in customer contact and administration You express yourself clearly and in a manner appropriate to the target group and have impeccable German skills (any additional language is an advantage); communicating with customers is effortless for you You have IT and system knowledge and work securely with MS Office and ideally IS-E You are characterized by a high degree of service orientation, strong organizational skills and quality awareness, as well as enjoyment of a versatile, cross-departmental activity You are interested in the topics of heat, cold, electricity and water supply as well as municipal services Your open and committed manner enriches cooperation and promotes joint development You have high social competence as well as a mindful approach to nature, the environment, other people and yourself Sense of responsibility, flexibility and enjoyment of clear and open communication round off your profile What awaits you Modern infrastructure and work equipment (new administration building, new yard) You will receive personal responsibility and scope for action You will develop further, professionally and personally (further training opportunities) You will encounter an open communication culture and a collegial, supportive team environment You benefit from additional benefits such as mobile phone allowance, Lunch-Checks and Reka-Checks You have flexible working hours for a good work-life balance You will find a well-connected workplace with public transport connections and parking facilities We look forward to receiving your complete application documents jpid2871ea3jm jit0730jm jiy26jm