Teamleader IT Service Desk

Teamleader IT Service Desk (m/w) Die LANDERT Group is a privately held group of companies characterized by innovation, first-class quality, and genuine entrepreneurship. Therefore, we like to look at things from a different perspective, never settle for the first available solution, act flexibly, and always have the drive of a pioneer. The headquarters of the LANDERT Group is located in Bülach near Zurich, Switzerland. The group of companies, founded in 1924, employs over 1000 employees and is divided into the two divisions SERVAX (customized electric motors) and TORMAX (door and gate systems). Die LANDERT Group AG is looking for a dynamic and customer-oriented personality as Teamleader IT Service Desk (m/w) Your tasks Responsible for a smoothly functioning IT Service Desk (1st Level) incl. IT Support for the group companies in Switzerland, Czech Republic, Netherlands, and Finland. Application Manager of the IT Service Desk application based on Matrix42 and thus responsible for its further development Process Manager of the processes Service Request, Incident, Problem Management IT-side responsible for the Joiner/Mover/Leaver process Personnel and technical leadership of the central IT Service Desk and Support team Project management during the IT Service Desk integration of further group companies in other countries Processing and solving of malfunction reports, change requests, and customer inquiries Classification, processing, and documentation of tickets or forwarding to the 2nd Level Support Coordination of HW procurement and inventory Your qualifications Completed training as a dipl. Wirtschaftsinformatiker (in HF) Professional experience as a person responsible for an IT Service Desk, IT Helpdesk, or IT Call Center Previous, many years of professional experience as an employee of an IT Service Desk and/or IT Support environment In-depth knowledge of the processes Service Request, Incident, Problem, and Change Management (ITIL-V3 certification) Good knowledge of Microsoft-based Client/Server environments Good knowledge of Office products Knowledge of typical industrial applications is an advantage Proactive personality with high customer and service orientation Team player with a high sense of responsibility and quality Independent, structured, and exact way of working Overview and calm even in hectic situations Very good German and English skills in spoken and written form, other languages desirable Our offer A demanding and versatile activity in a dynamic industrial environment with much development potential Contemporary employment conditions and social benefits Good public transport connections to Zurich, Winterthur, and Schaffhausen Free parking and own employee restaurant We look forward to your complete online application documents. Applications from recruitment agencies will not be considered. jpid1c765e3jm jit0731jm jiy26jm