CVS & Tech Operations Manager 80-100%

At Sunrise, we think bigger, go further, and create new things. For us, work culture means: achieving great things together. Here, respect and fresh ideas meet genuine teamwork - every voice counts, every perspective makes us stronger. Our passion drives us to dare new things and to grow constantly. Sounds like you? Then become part of our success story. The Operations Manager continuously designs and improves the B2B operating model at Sunrise Business. The role ensures that partners receive an efficient and transparent service experience, while the operational teams benefit from clear processes, effective digital tools, and data-driven execution. As a link between Operations, Care, Digital Development, B2B Academy, Service Excellence, Product Management, and technical teams, the Operations Manager transforms insights into structured improvements that strengthen performance, quality, and customer experience. YOUR CHALLENGE: Definition of requirements together with operational units and digital development teams for partner-relevant processes, tools, and improvements to the service experience; Collecting insights, recurring problems, and root cause indicators from Daily Stand-ups and Weekly Operational Reviews as well as their implementation into structured, actionable improvement tasks for processes and tools; Integration of partner feedback into improvement backlogs and continuous improvement processes; Definition and specification of requirements for further developments of the digital Operating Model in close cooperation with Operations and Digital Development teams; Steering continuous improvement cycles based on data, operational insights, and stakeholder feedback; Coordination of operational readiness for new products and large releases, so that all Operations, Care, and technical teams are prepared for Day-1 operations; Alignment with Product Management, Digital Development, and Operations to translate product requirements into operational processes, documentation, and acceptance criteria. YOUR SKILLS: 6+ years of experience in Operations Management in Telecom, IT Services, or similar B2B environments; Proven experience in digital process design, Requirements Engineering, Testing (FUT/UAT), and Operational Readiness; Very good knowledge of service management frameworks and operational KPIs; Experience in product launch readiness and/or customer migrations is an advantage; Familiarity with Sprinklr and Care Operations is an advantage; Excellent stakeholder management in Operations, Tech, Product, and Care; Fluent in German and English. At Sunrise, you work in a dynamic and multinational environment where every voice is heard, perspectives are shared, and values are lived. Diversity is not just a program for us, but part of our DNA. Because we celebrate our differences, we achieve great things together. Sunrise is a partner of «Advance Gender Equality in Business», holder of the Swiss LGBTI label, and is certified with «Fair-ON-Pay Advanced» for equal pay for work of equal value for all. Are you ready for the challenge? Then become part of the team and actively shape our future! \#ChallengersWanted Note for agencies: Application documents submitted or uploaded by recruitment agencies or similar entities are not desired and will therefore not be considered and will be deleted. \#LI-ST1 Sunrise aims to connect people, champion innovation and accelerate digital life. With roughly 2,600 employees (FTE) from around 80 countries, we-re a unique combination of entrepreneurial spirit and high-profile company. As an employer of choice, we offer equal opportunities to a diverse workforce, boosting engagement and performance through future-oriented ways of working.