Customer Service Assistant

At Culligan, we have been improving our customers' daily lives for more than 90 years thanks to innovative, reliable and sustainable water treatment solutions, serving both individuals and professionals.
To transform this promise into reality, our teams play an essential role. As Customer Service, you are at the heart of this mission: you ensure the operational follow-up of customer service, accompany our external call center in managing requests and contribute to guaranteeing a smooth, reactive and professional customer experience. Your daily action directly contributes to the satisfaction of our customers and the smooth running of our operations
Customer Service
Your missions :
You contribute to the smooth running of the customer service by ensuring the processing of requests, the follow-up of complaints and the coordination between the different departments of the company. As a true point of contact, you ensure that rapid and effective answers are provided while supporting the quality of services delivered by our external call center.
Concretely, you will be required to :
Receive and process customer requests received by e-mail
Ensure the follow-up of complaints and coordinate their resolution with the relevant departments
Provide a second level of support after the intervention of the external call center
Update customer information in the CRM and guarantee the quality of data
Ensure the link between internal teams and the external call center
Participate in the monitoring of the call center's performance and in the training of agents according to needs
Your profile :
You enjoy dynamic environments where service quality, organization and customer relations occupy a central place. You like to collaborate with different interlocutors and contribute actively to the resolution of customer requests
You recognize yourself in the following points :
At least 2 years of experience in an assistant function, experience in customer service is an asset
Excellent skills in French and German, both spoken and written (minimum C2 in both languages)
Excellent mastery of office tools (Word, Excel, Outlook)
Solid communication skills and sense of organization
What makes our difference
Working at Culligan means, above all, joining a solid and rapidly growing company, driven by real ambitions. Beyond speeches, we cultivate concrete values, lived every day by our teams. Here, management is accessible, human and empowering: everyone has the space to express themselves, to propose and to have an impact. And above all, we move forward together — in a team spirit where every contribution truly counts.
Why join us?
A real internal training, structured and progressive
Possibility of teleworking
Solid social benefits
Time for you: minimum 5 weeks of vacation (6 weeks from 50 years old)
At Culligan, we are convinced that our value comes from our teams. It is the personalities, the backgrounds and the commitments of each person that make our difference. We are looking for talents who recognize themselves in this mindset, while bringing their own energy and experience.
Want to put your expertise at the service of a company where your work has a concrete impact every day? Join Team Culligan. jpid2e71b7ejm jpit0936jm jpiy26jm