Sales Backoffice Employee

• 15 July 2026 • 100% • Indefinite duration • Kloten ## Loomis is one of the most high-performing players in the world in national and international valuables logistics, present in more than 23 countries with approximately 25,000 employees. In the national market, Loomis offers complete solutions in transport, processing of valuables, storage of valuables as well as in the vending machine sector. Internationally, we provide global solutions for the handling, transport and storage of precious metals and currencies worldwide. In Switzerland, we have been market leaders for decades. Thanks to the commitment and skills of our more than 800 employees, we can offer our customers tailor-made, efficient and modern logistical solutions. Furthermore, we are convinced that sustainable success is only possible through effective, productive collaboration based on common values. For our Kloten site, we are looking for a reliable and motivated person immediately or by agreement Sales Backoffice Employee 80-100% (m/f) # We offer ## • Team spirit, passion and a dynamic working environment • Autonomy in work • Thorough integration, including an overview of business operations • Opportunities for training and professional development • Company benefits (offers for employees) • Mobile subscription • Workplace 10 minutes from Zurich airport Your profile ## • Basic commercial training or completed apprenticeship with commercial experience • Taste for customer contact as well as team spirit • Good command of German required. Knowledge of Italian and French is an additional asset. • High motivation and stress resistance, including the ability to manage multiple tasks simultaneously • Aptitude for numbers • Clean criminal record (no entry in the criminal and debt collection register, no ongoing proceedings) • Capacity for systemic thinking • Good knowledge of CRM systems • Proficiency in MS Office tools (in particular Excel, Word and Outlook) • Analytical mindset and neat work • Organizational talent and ability to manage several tasks in parallel Your tasks ## Processing of customer requests: • Response / processing of customer requests within the deadlines • Management of correspondence with customers as well as with internal services Complaint management: • Processing and follow-up of complaints • Coordination of the resolution of customer problems with other departments Data management and maintenance • Updating and maintaining customer databases • Management of order and complaint data • Integration of new customers Quality assurance: • Monitoring and analysis of service quality indicators • Identification of potential improvements in all areas Administrative support: • Preparation of reports, statistics as well as customer documents The rest of the process ## After receipt of your application dossier, we will examine it carefully. We will strive to give you feedback within 1 to 2 weeks.  We look forward to your application and thank you for the interest you show in our company as well as for your patience during the recruitment process. Please note that paper applications will not be taken into account.  Note to recruitment agencies! We thank you for your understanding that we do not wish to use consultants or recruitment agencies for this position. We therefore ask you not to send solicitations to this effect. *Cover letter optional*