Technical Support Specialist International 100%

Technical Support Specialist International (w/m/d) 100% Founded in 1892, Schaerer AG, based in Zuchwil, Switzerland, is one of the world's leading manufacturers of fully automatic professional coffee machines. As a traditional company, the brand stands for values combined with profound coffee knowledge and for extraordinary flexibility with the guiding principle "We love it your way". This is reflected in the handling of customer inquiries and large orders, as well as in the offering of customer-specific products and in the diversely configurable portfolio. Schaerer supports customers of all sizes worldwide in providing the highest coffee enjoyment. Schaerer belongs to the French Groupe SEB Group. All B2B brands of the group are bundled under the distribution umbrella "SEB PROFESSIONAL". JOB DESCRIPTION: Planning and implementation of technical training and updates for international partners (remote & on-site) Ensuring technical support (3rd Level) as well as supporting global Key Accounts and partners Coordination of technical adjustments including material planning, documentation and cost estimation Analysis of customer and partner feedback for continuous product and quality improvement Support of market launches, field tests as well as sales and marketing activities PROFILE: Completed technical training (HF/FH) or equivalent practical experience, ideally supplemented by training experience Several years of experience in technical service/support (including electrotechnical know-how) as well as sound IT user knowledge Very good English skills (C1) as well as strong communication skills in an international environment Structured, solution-oriented and independent way of working with high customer orientation International willingness to travel (approx. 20%), driver's license Cat. B as well as flexibility regarding working hours OUR ATTRACTIVE OFFER: We offer you a dynamic environment and the chance to familiarize yourself with an independent task. You have the freedom to use and successfully implement your professional, methodical and social competencies with commitment. A modern employer with progressive working conditions, fantastic coffee and above-average social benefits awaits you at your new workplace. NOTE FOR RECRUITMENT AGENCIES: Please note that we fill this position without the support of recruitment agencies and therefore do not accept unsolicited dossiers from recruitment agencies. Dossiers submitted by recruitment agencies are considered unsolicited and therefore do not lead to any contractual obligation on our part. jpidee19689jm jit0832jm jiy26jm