Receptionist

Guest Care & Reception: Carrying out warm, individual check-ins and check-outs. Active care of international guests during their entire stay (fulfilling special requests, local recommendations). Professional and empathetic complaint management directly at the reception (Service Recovery). Operational Daily Business & Administration: Invoicing, cash handling, bookings, and daily closings. Structured shift and cash handovers including seamless passing on of guest-relevant information. Close interface work and communication with the Housekeeping, Concierge, F&B, and Reservation departments. Quality & Sales: Adherence to and active embodiment of the internal five-star quality standards (SOPs). Active use of up-selling potentials (higher room categories, hotel facilities, outlets). Requirement Profile Education & Professional Experience Completed training in the hotel industry (e.g., hotel specialist) or a degree from a hotel management school. Initial or several years of professional experience at the Front Office, ideally in luxury hotels (5-star segment) or upscale seasonal hotels.