ICT Supporter

For our client, an established company in the energy industry from Bern, we are looking for an experienced ICT Supporter (80-100%) starting 01.09.2026 or by arrangement. Work location: Bern Home office: The exception, predominantly on-site Duration: Until 31.12.2027 with option for extension Contract type: Personnel leasing via Hays Your tasks • Receipt and processing of malfunctions and service requests in 1st level support • Analysis and resolution of known problems according to ITIL processes • Triage and forwarding of complex tickets to 2nd level support • Management of user accounts, permissions and group policies in Active Directory and Entra ID • Maintenance and further development of the knowledge base as well as the support documentation • Collaboration in support operations between 07:30 and 16:30 Your profile • Completed training as Informatiker/in EFZ or comparable qualification • Several years of experience in the ICT support or Service Desk environment • Good knowledge of Windows 11, Microsoft 365, Active Directory / Entra ID and client hardware • Experience with ITSM and ticketing systems • ITIL v4 Foundation is an advantage • Very good German skills, English is an advantage What you bring with you • High customer and service orientation • Analytical and structured way of working • Resilience even in demanding support situations • Strong communication and teamwork skills Interested? I look forward to you contacting me or sending your current CV.