Customer Service and Reception Employee 80-100%

Become our business card!

Customer Service and Reception Employee (80-100%)

We make the future of the staffing industry and the modern world of work our topic.
swissstaffing is the industry association of Swiss personnel service providers. As a competence and service center, it supports over 500 members and represents their interests towards politics, economy and society.
At swissstaffing, people and service are at the center.
As the first point of contact for our office, you ensure that members, temporary workers, guests and employees feel well taken care of with us. You are our business card at the reception and on the telephone and maintain an overview even when various requests come together simultaneously.

Become our business card!
Are you an upbeat, customer-oriented personality, enjoy communicating in different languages and take pleasure in helping people? Then we would like to get to know you.

In cooperation with the Operations & Member Services and temptraining teams, you will take on versatile tasks and be in direct contact with our members and temporary workers. As part of your activity for the temptraining continuing education fund, you support temporary workers with questions regarding their continuing education.

Become part of our team and contribute your service orientation, your organizational talent and your personality – we look forward to making a difference together!

Your tasks

• As the first point of contact for members and temporary workers, you are the business card of swissstaffing: personally as well as by telephone
• You advise applicants at temptraining by telephone or email and support them in the use of the web portal
• You answer calls for swissstaffing or forward them to the responsible person
• You manage the central mailbox of swissstaffing and triage
• You greet our guests with a smile. Thanks to you, our meetings are perfectly and lovingly organized (setting up and clearing away meeting rooms, organization of catering)
• You ensure that the internal mail service is processed smoothly (incoming, outgoing, incl. parcel post)
• Support with administrative tasks and working with the various IT systems
• You ensure that our employees feel comfortable on site (ordering kitchen supplies and office material, disposal, maintenance of infrastructure)

What you bring

• Completed vocational training and several years of experience in personal customer care at the reception and telephone
• Communication certainty in German and French, both written and spoken; good English and/or Italian skills are an advantage
• Experience and enjoyment in dealing with digital systems, especially Microsoft products as well as IT and CRM systems
• High customer orientation and enjoyment in contact with different contact persons
• Organizational talent as well as an independent and reliable way of working
• Team player, upbeat and flexible personality

What awaits you

• A versatile task with scope for design and shared responsibility in a well-coordinated two-person team
• A modern working environment with flexible working hours and home office possibilities
• Cooperation in a committed and collegial team
• A varied environment at the interface of IT, processes and association management