Head of Control Center

Head of Control Center Head of Control Center Oberwil 80 % - 100 % by arrangement BLT – We are moving forward. The BLT is a modern, privately managed mobility provider. With our 600 employees, we want to inspire people for public mobility – with excellent service and innovative solutions, with humanity and empathy. More than 150,000 customers use our tram, bus, and train services daily. Through smart technologies, we connect classic public transport with sharing offers such as Pick-e-Bike. Your tasks Responsibility for the strategic, organizational, and operational leadership and further development of the current control center towards a modern, technology-supported operations center Personnel and professional leadership of the team consisting of traffic controllers, who monitor the entire ongoing transport operations and coordinate vehicles, personnel, and resources Ensuring a stable, safe, efficient, and high-quality 24/7 transport operation across all modes of transport in the lower and upper Baselbiet, including professional disruption management Creation of deployment planning, ensuring the constantly up-to-date technical expertise of employees, and conducting corresponding training sessions Shaping the transformation from a classic control center to an integrated operations center as a central hub for all operational processes, security tasks, and future mobility forms Optimization of control center processes and system landscape, integration of new security tasks into the operations center, as well as the establishment and further development of tasks in the area of site surveillance and technical security surveillance Further development and professionalization of crisis and event management as well as leading or supporting crisis teams Active internal and external stakeholder management as well as participation in cross-departmental strategic projects Budget and resource responsibility for the control center area, including the establishment of key performance indicators, reviews, and continuous improvement processes (KVP) Reporting directly to the Chief Operating Officer and close cooperation with the operations management team Your profile Sound professional experience in a 24/7 operational environment, for example in a control center, in an operations center of a public transport company, an operations center, an emergency service organization, a security organization, the border guard, or similar Authentic, convincing leadership personality with several years of leadership experience in a similar role as well as strong conceptual and strategic skills Higher vocational training or university degree in business administration, transport operations, mobility, technology, informatics, security management, or a comparable field of study Proven experience in disruption, event, and emergency management, including crisis resistance, decisiveness, and high resilience Experience in stakeholder management at various hierarchical levels, including high social competence Readiness for change and the ability to take teams along in transformation processes High affinity for digitalization, automation, and data-based decision-making processes Flawless German language skills as well as audience-appropriate, good communication We offer A responsible, varied, and versatile position with many opportunities for design Interesting training and further education opportunities Free travel on the BLT and BVB network 25-33 vacation days (age-dependent) Additional family, child, and education allowances Free half-fare subscription and other discounts in public transport E-charging stations at cost price Discounted offers for leisure and sports Further attractive employment conditions Spirig will be happy to answer any questions regarding the application and recruitment process Spirig Chief People Officer +41 61 406 11 30 Only direct applications will be considered for this position. We look forward to your online application! jpid037c2ccjm jit0730jm jiy26jm