Team Leader IT Service Desk

Team Leader IT Service Desk (a) 100 % In this diverse job you lead and develop the cross-location Service Desk team in Aarau, Zürich & St. Gallen and ensure high service quality as well as effective cooperation you are responsible for 1st-level support and ensure efficient, solution-oriented processing of disturbances and inquiries you continuously develop our Service Desk processes, the service catalog, and the ticketing system and ensure a uniform service understanding you automate and standardize operational processes, including device provisioning and software distribution you analyze service KPIs, derive optimization measures from them, and ensure the continuous further development of our services you work closely with internal IT specialist teams as well as external partners and ensure efficient cooperation across all locations You are a match if you bring several years of experience in the Service Desk or IT support and have already been able to gain leadership experience you bring experience in the optimization of service processes as well as in dealing with ticketing systems and ideally work according to ITIL you enjoy developing teams, promoting employees, and establishing a service-oriented culture you can convey complex technical topics in an understandable way and, in addition to your strategic view, also bring a hands-on mentality you are strong in communication and actively promote cooperation with different stakeholders and locations you bring training in the field of informatics and have ideally further educated yourself in IT Service Management (e.g., ITIL) Why is there an (a) in the job title? Because at our company, applications from all people are welcome who feel like moving us forward with their diverse talents. That alone counts – and not age or gender, origin, religion or sexual orientation. Have we made you curious? , Head Talent Acquisition & Employer Branding, looks forward to your online application. Silvano Surano Leiter ICT Operations jpidaf2733djm jit0833jm jiy26jm