Insurance & Claims Management Clerk

Job Title

Insurance & Claims Management Clerk

Start date: Immediately or by arrangement

Duration of employment: until 31.12.2026. Continued employment beyond this point is fundamentally not excluded.

Area of responsibility

Support in day-to-day business (80-100%)

Processing and coordination of email inquiries regarding insurance products.

These are mainly inquiries from employees in the dealer network (B2C environment) on topics such as:

• Discrepancies between offer and policy
• Missing or incorrect documents
• Questions regarding contract processing
• Special and problem cases outside of the process
• Coordination of clarification cases with internal and external partners

Important: No insurance technical consulting is expected. The focus is on organizational and coordinative activities as well as ensuring clean case processing.

Claims Management Support

Tasks include:

• Support in the coordination of claim cases
• Processing and follow-up of claim notifications
• Support in hail damage processes for existing financed vehicles
• Control and support function in claims processing
• Coordination between dealers, insurers, and internal departments

Qualifications

Desired Profile

Professional requirements

• At least 3 years of professional experience in the insurance environment

Ideally experience in claims processing

• Knowledge in the area of motor vehicle insurance is an advantage
• Good MS Office skills, especially Excel
• Quick comprehension of new systems and processes
• Structured and independent way of working

Particularly desirable

• Experience in dealing with claims management
• Experience in leasing, financial services, or automotive-related environments is an advantage

Personal requirements

• Service-oriented personality
• Organizational talent
• Team player and resilient
• Enjoyment in coordinating a wide variety of contact persons
• Open to new topics and project work

Language skills

• German business fluent