IT Support / Service Desk 100% [Ref:2465]

IT Support / Service Desk (a) 100% [Ref:2465] Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our clientele. In doing so, we attach the highest value to ensuring that applicants, clientele, and jobs fit together optimally. For one of our top customers, we are looking for a motivated and reliable personality for the position as IT Support / Service Desk (a) 100% [Ref:2465] starting immediately or by arrangement Your tasks Support of users with technical issues in 1st and 2nd level support via telephone, e-mail and ticket system Analysis and processing of incoming malfunctions as well as forwarding more complex cases to the appropriate specialist departments Maintenance of solution documentation and knowledge entries as well as collaboration in the continuous improvement of support processes Quick and service-oriented resolution of IT problems so that users can continue their work with as few long interruptions as possible Your profile Completed IT training or comparable professional experience in the IT environment Experience in support or customer contact is an advantage; service orientation and joy in dealing with users are important Very good German skills from C1 as well as good Italian skills from B2, French is an advantage Technical understanding, quick comprehension and willingness to learn new things Independent, reliable way of working and clear communication as well as an impeccable reputation Your chance Varied activity at an established company with modern IT infrastructure Flexible working conditions with a good combination of office and home office Versatile tasks with room for initiative and own ideas Good opportunities for professional and personal development Collegial working environment, short decision-making paths and a helpful team Details about this position Start immediately or by arrangement Work location in the Bern area Permanent employment relationship Full-time position 100 % jpid2018d4bjm jit0834jm jiy26jm