Administrative Support & Call Center Agent

• 13 août 2026 • 50 - 100% • Indefinite duration • Vevey Nestlé Group is the largest food and beverage company in the world with 92.6 billion Swiss francs in turnover in 2019. It is present in 187 countries across the world, has 403 factories and its 291,000 employees are committed to Nestlé's mission to improve quality of life and contribute to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favorites. The company's performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss city of Vevey where it was founded more than 150 years ago. Find out more about our Group and the reasons to join us at www.nestle.com Administrative Support & Call Center Agent Location: Vevey, Switzerland Company: Nestlé Enterprise S.A. Work model: Activity rate of 50% to 100%, on-site Contract type: Indefinite duration contract Desired start date: As soon as possible Be a positive force and grow through experiences that push you further. As an Administrative Support & Call Center Agent, you will ensure reliable telephone coverage and high-quality administrative support to customers of the Nestlé Group entities. This varied role offers the opportunity to manage a wide range of activities, interact regularly with internal and external stakeholders, and help ensure smooth behind-the-scenes operations in a dynamic and fast-paced environment, while having a large-scale impact. How you will make a difference as an Administrative Support & Call Center Agent Telephone support and customer service: # • Ensure telephone coverage, answer internal and external calls, and direct callers to the appropriate services • Use telecommunication and IT tools to manage calls and monitor statistics • Manage sensitive requests and situations with discretion, calm and a solution-oriented approach Administrative and operational support: # • Manage office supplies, stock levels and orders, as well as various correspondence and administrative support requests • Process emails, contact internal and external customers, and ensure administrative follow-up • Create and track tickets on the support platform • Update office information in the system, as well as distribution lists, contacts and standard routines • Export and analyze data and keep schedules up to date in Excel • Apply Nestlé excellence standards, update routines and contribute to continuous service improvement What will make you successful • Experience in versatile administrative support, telephone reception and customer service; experience in a similar environment is an advantage • Excellent oral and written mastery of French, English and German, all three languages being essential; Swiss German is an asset • Good mastery of Microsoft Office (Word, Excel or similar), and ease with using and learning digital telecommunication tools such as Microsoft Teams; knowledge of Nimbus, ServiceNow or SAP is an advantage • Versatility and ability to manage multiple requests and priorities simultaneously with precision • Discretion, reliability, flexibility regarding working hours, and excellent stress management • Strong customer and service orientation, clear communication and a resolutely solution-oriented approach • Team spirit, initiative, openness to change and adaptability in an evolving environment At Nestlé, we take care of our employees. Our benefits are designed to support your development and well-being, helping you thrive both at work and in your personal life: • Paid leave beyond legal requirements • Attractive employer contribution to your pension plan • Performance-related bonus • Learning and development opportunities to strengthen your skills • Attractive employee discounts on everyday products and services What to expect in our recruitment process We are committed to providing an inclusive and respectful recruitment experience and are happy to organize reasonable accommodations if necessary. Our workplaces are fully accessible and supported by a strong culture of safety, with modern facilities and procedures ensuring a safe environment for all. The recruitment process generally includes a video interview with the Talent Acquisition team, an interview with the team, final interviews, then an offer. We review applications as they are received and close the position once a solid shortlist of relevant candidates has been identified, so we encourage you to apply quickly. All information will be treated confidentially. Ready to grow with us? Apply now and develop yourself through experiences that will take you further.