CRM Application Owner (w/m/d) 60%-80%

CRM Application Owner (w/m/d) 60%-80% # • Villars-sur-Glâne • Verfora AG • Espace Mittelland (BE, FR, NE, JU, SO) • Kundendienst / Support *Do you want to shape the further development of Microsoft Dynamics as the central hub of our CRM?* In this exciting project position, you will take on a key role within the VERFORA CRM environment. As an interface between business, IT, and external partners, you will ensure smooth operation, drive further developments, and be the first point of contact for all CRM topics as a mixture of troubleshooter, coordinator, and CRM specialist. This is what you can achieve ## • You are responsible for the operation, support (1st and 2nd level), and further development of Microsoft Dynamics CRM • You are the contact person for CRM topics and coordinate cooperation with departments, IT, and external partners • You analyze requirements, prioritize optimizations, and accompany the implementation of new functions • You plan tests and training and support users with questions about the CRM • You ensure data quality and support the maintenance and cleaning of master data • You document processes and work actively on CRM and digitization projects This is what you bring ## • Experience in a comparable CRM function • Very good knowledge of CRM systems, ideally Microsoft Dynamics 365 • Microsoft certifications (Dynamics 365 Sales and/or Customer Insights) as well as Power BI knowledge are an advantage • Structured, independent, and solution-oriented way of working • Enjoyment of operational tasks as well as the further development of processes and systems • Communication strength and enjoyment of cooperation with internal and external stakeholder groups • Very good German and good French language skills This is what we offer you ## 5 weeks of vacation, with the possibility of buying up to 10 additional vacation days or taking unpaid leave Pension fund with advantageous premium distribution - approx. 2/3 are taken over by us Various discounts in our pharmacies and with other top brands Expand competencies through sponsored and supported training and further education as well as internal development opportunities Family-friendly with 16 weeks of maternity leave (100% of salary) and 20 days of paternity leave (100% of salary), as well as participation in the child fund Preferred shares at preferential prices - not only engage professionally with Galenica, but also invest Mobile and flexible working in agreement with the team Learn more about the benefits