Service Desk Employee - 1st Level Support (DE/FR)

• IT - IT Infrastructure & Operations • Zürich • Contracting • Full-time • July 2026 - July 2027 • 1st Level Support, hardware, VPN, Network, Microsoft Windows Your task: • Receipt and processing of IT support requests (1st and 2nd Level) • Support for users with problems with Microsoft 365, Windows 11 and other applications • Analysis and rectification of malfunctions in the hardware and software area • Ticket processing and documentation in the ITSM Tool (e.g., ServiceNow) • Management of users and access rights (e.g., Entra ID) • Support in the area of network and security (e.g., Zscaler) • Collaboration on IT projects and rollouts Your profile: • Completed training in the IT field or comparable qualification • Experience in the Service Desk or IT support •  Very good knowledge of Microsoft 365, good knowledge of Windows 11 and Intune • Experience in application support • Knowledge of ITSM Tools (e.g., ServiceNow) • Basic knowledge of hardware (notebooks, printers) • Initial experience with Entra ID and Microsoft Azure • Interest or initial contact points with AI / Copilot • Basic knowledge in the network area (e.g., Zscaler) • Fluent German and French skills, good English and Italian skills are a plus